Urban Barn — Furniture Store in Nepean Barrhaven

Reviews of Urban Barn

• Amelia

  Added 2016.07.21

  Walked in during -40 degree weather (December 27th 2017, Ottawa was the coldest capital in the world) and asked if there was a bathroom. To this an older female associate told me "Only for clients". To further add insult to this, she then proceeded to laugh at me. I promptly turned around and left the store feeling quite humiliated. I've never felt so disrespected before, would not recommend anyone give their business to this store. This assumption of my image is not only unprofessional, but should not be promoted!
• Leo

  Added 2016.06.09

  I had a very positive experience at Urban Barn Barrhaven. My sales associate,Ann, was very professional,helpful and pleasant to deal with. The product arrived in a timely fashion and was perfect. Another associate carried my purchase to my car and loaded it for me. . What more could I ask for? Thank you to everyone at Urban Barn. I'll be back! Susie
• Lucy

  Added 2016.03.01

  We bought a painting that was not available at our part of town, but available at this location. Staff reserved the item for us over the phone. The item was there for us. The product is fantastic and priced reasonably. It was exactly the look and size we were looking for. The staff were very knowledgeable and friendly: both on the phone and in person. We enjoyed our first purchase.
• Kinsley

  Added 2015.06.10

  I have been a loyal client with Urban Barn and I will personally will never purchase another item from Urban Barn. I strongly recommend Mobilia Furniture in Ottawa. Where customer service is part of their core value and you are treated with RESPECT.
• Serenity

  Added 2014.08.23

  so I'm sharing all the real and live experiences of what we are going through - it's extremely painful working with Urban Barn head office and Barrhaven. Please do yourself a favor. DON'T consider Urban Barn until they start respecting their clients. You will regret!!
• Vivian

  Added 2014.05.27

  I am Emma Rose's ^^ mother but was in the Barrhaven Urban Barn just a few days ago, as well as about a month ago, since I had a 'bunch' of weddings to attend this summer and have to say, love your inventory, love just browsing your well-appointed space and love your staff who let me know they are available but don't pester me. I always go to this store when I want to find "something different" and with two brides already in receipt of their gifts, I know that they love what they received! Little doubt that the next two will feel the same way! Highly recommend this store to everyone I know!
• Ella

  Added 2014.02.21

  Horrible sales team ! they have no knowledge of their products - lack of communication. I purchased the Sussex Dining Table -Brulé Pine . I had to call them to find out after 3+ weeks went the table will be delivered. The Barrhevan store has no clue where the table was - they call their inventory manager who also had no clue. A week later the table arrive at my home and the deliver guys told me please dont worry about all the white on your table it just snow. After few hours of waiting my table looked like someone took white paint and painted the entire table. I called Barrhevan and they send me to the head office. Head office said after few emails and phone calls that they will "waive the delivery fee to pick up the product, However the 15% restocking fee will be applied at the time of refund to your card."